At Sprout Charm, we want you to be satisfied with your purchase. If you are not completely satisfied with your Tie purchase, you may be eligible to request a return or refund according to the conditions below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- Free from stains, odors, damage, or signs of wear
- Returned with its original packaging and tags, where applicable
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been worn or used
- Items damaged after delivery due to customer handling
- Items returned without original packaging where the packaging is required
- Personalized or customized items, unless they arrive defective or damaged
3. How to Request a Return
Before sending an item back, please contact us at:
Please include your order number, the item you wish to return, and the reason for the return. We may request photographs or additional information to assess the request.
Do not send an item back before receiving return instructions from our customer service team.
4. Return Shipping
If the return is due to an incorrect item, defective product, or damage caused during shipping, we may provide an appropriate return solution.
For returns due to personal preference, such as choosing the wrong style or simply changing your mind, the customer may be responsible for return shipping costs.
5. Damaged or Incorrect Items
Please inspect your order after delivery. If you receive a damaged, defective, or incorrect Tie, contact us as soon as possible at service@sproutcharm.xyz.
Please provide your order number and clear photos of the item and packaging so we can review the issue and provide an appropriate solution.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
7. Partial Refunds
In certain circumstances, a partial refund may be offered if an item is returned with minor damage, missing components, or other conditions that affect its resale value.
8. Exchanges
If you would like to exchange an item for another Tie, please contact us at service@sproutcharm.xyz before returning the item.
Exchange availability may depend on product inventory.
9. Late or Missing Refunds
If you have been notified that your refund was issued but have not received it, please first check your bank or payment account.
If the refund is still missing after the applicable processing period, contact your payment provider. You may also contact us for assistance at service@sproutcharm.xyz.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow the return process.
11. Contact Us
For questions about returns, refunds, or exchanges, please contact:
Email: service@sproutcharm.xyz