At Sprout Charm, we are committed to making your shopping experience simple and convenient. This Shipping Policy explains how orders for our Tie products are processed and delivered.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive shipping information when available.

2. Delivery Time

Estimated delivery times may vary depending on the destination, shipping method, carrier, customs procedures, and other circumstances.

Typical delivery may take approximately 7–15 business days after the order has been shipped.

Delivery estimates are not guaranteed and may be affected by circumstances outside our control.

3. Shipping Address

Please make sure your shipping information is complete and accurate before placing your order.

We are not responsible for delays or delivery problems caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at service@sproutcharm.xyz.

4. Shipping Delays

Delivery may occasionally be delayed due to:

  • Severe weather
  • Customs processing
  • Carrier delays
  • Public holidays
  • Incorrect address information
  • Unexpected transportation disruptions

We appreciate your patience if your order experiences an unexpected delay.

5. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at service@sproutcharm.xyz with your order number and relevant details.

We will work with you to determine the appropriate solution.

6. Customs and Duties

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Any applicable customs duties or taxes are generally the responsibility of the customer unless otherwise stated at checkout.

7. Contact Us

If you have questions about shipping or delivery, please contact:

Email: service@sproutcharm.xyz