At Sprout Charm, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction details
- Information you provide when contacting our customer service team
- Device, browser, IP address, and website usage information
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Send order confirmations and updates
- Respond to customer service inquiries
- Process returns, refunds, or exchanges
- Improve our website, products, and shopping experience
- Prevent fraud, unauthorized transactions, and security issues
- Comply with applicable legal requirements
We do not sell your personal information to third parties.
3. Payment Information
Payments may be processed through third-party payment providers. We generally do not store complete payment card information on our servers. Payment providers handle payment information according to their own privacy and security policies.
4. Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic, and provide a better shopping experience.
You can adjust your browser settings to manage or disable cookies. Some website features may not function properly if cookies are disabled.
5. Sharing of Information
We may share necessary information with trusted service providers who help us operate our business, including payment processors, shipping providers, website hosting providers, and technical service providers.
These parties are expected to use your information only for the services they provide to us.
We may also disclose information when required by law or when necessary to protect our rights, customers, or website.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
8. Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children without appropriate authorization.
9. Your Privacy Rights
Depending on applicable laws, you may have rights regarding your personal information, including requesting access, correction, deletion, or restriction of certain information.
To make a privacy-related request, please contact us using the information below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Email: service@sproutcharm.xyz